Suna 101 Privacy Policy — Learn how we collect and protect your information

Welcome to Suna 101. We believe your personal data belongs to you — not to us. This Privacy Policy exists not merely as a legal obligation, but because we are genuinely committed to full transparency.

This policy explains how Suna 101 collects, uses, stores, and protects your data. It is a document of trust between you and Suna 101.

If anything is unclear or you have questions, reach out to our customer support — we're always here to help.

Suna 101 only collects data that is strictly necessary. We never ask for information we do not need. The types of data we collect are listed below by category:

Suna 101 collects your data for specific, defined purposes only. Your information is never used for vague or unnecessary reasons.

• Account Management: To verify your identity and ensure the security of your account.
• Payment Processing: To process deposit and withdrawal transactions accurately.
• Legal Compliance: To comply with local and international laws — particularly anti-money laundering regulations.
• Security: To detect and prevent fraud, hacking, and unauthorised access.
• Customer Support: To resolve your issues quickly and improve your overall experience.
• Responsible Gaming: To monitor gaming behaviour and provide support before problems arise.
• Platform Improvement: To analyze user experience and deliver better service.

Suna 101 does not use your data for any purpose beyond those listed above. If your data ever needs to be used for a new purpose, you will be informed in advance.

Suna 101 stores your data in internationally certified cloud data centers. All servers are protected by the highest standards of both physical and digital security.

• All data is retained for as long as your account remains active.
• After account closure, transaction records are retained for up to 5 years as required by law.
• No data is retained beyond legal obligations after 5 years.
• Upon your request, your data is deleted as promptly as possible — unless a legal obligation requires otherwise.

Suna 101 does not sell your data or share it for advertising purposes. Your information may only be shared in the limited circumstances outlined below:

• Legal Obligation: Upon a valid court order or lawful request from a government authority.
• Anti-Money Laundering: For reporting suspicious transactions to international financial intelligence agencies.
• Payment Processing: With payment providers such as bKash and Nagad — solely to process transactions.
• Game Provider: Only the minimum data necessary to deliver our gaming services.
• Platform Migration: In the event of a Suna 101 acquisition or merger — the new owner is required to honor this policy.

Suna 101 uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored in your browser.

• Essential Cookies: To maintain login sessions and keep the platform running properly. These cannot be disabled.
• Analytics Cookies: To understand which parts of the platform are used most — without identifying individual users.
• Preference Cookies: To remember your language preferences and settings.

Suna 101 does not use third-party advertising or tracking cookies. Our cookies are strictly limited to platform functionality.

Suna 101 employs world-class security technology to protect your data. Our multi-layer security framework is described below:

• SSL/TLS 1.3 Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An extra layer of protection for your account.
• AI Fraud Detection: Suspicious logins and transactions are flagged automatically.
• Dedicated Firewall: To guard against DDoS attacks and unauthorized access.
• Regular Penetration Testing: By third-party cybersecurity experts.
• Staff Access to Data Is Restricted: Only authorized personnel can access specific data.

Despite all these safeguards, no system is 100% secure. If a security issue is ever suspected, Suna 101 will notify you immediately and take all necessary action.

Suna 101 is strictly an adults-only platform. Collecting data from or providing services to anyone under the age of 18 is strictly prohibited.

• Age verification is mandatory at the time of registration.
• Any account identified as belonging to a minor is suspended immediately.
• No personal data from minors is intentionally collected or stored.
• If any minor's data is collected by mistake, it is deleted immediately.

As a Suna 101 member, you have several important rights regarding your data. We fully respect and uphold each of these rights.

Suna 101 updates this Privacy Policy as needed. When changes are made, we will:

• We will publish the updated policy on this page with a revised date.
• We will send notifications to your registered email and on the platform whenever significant changes are made.
• We will notify you at least 14 days before any changes take effect.

Continuing to use the platform after changes have been made will be taken as your acceptance of the updated policy. Please read any change notifications you receive.

Contact us for any questions, complaints, or requests regarding our Privacy Policy. Suna 101's dedicated privacy team will handle your matter with the utmost care.

If you have a privacy complaint, please try to resolve it with us first. If we are unable to reach a resolution, you have the right to escalate the matter to the relevant regulatory authority.